rjbet Privacy Policy

This Privacy Policy describes how rjbet.asia ("rjbet", "we", "us", "our") collects, processes, stores, uses and discloses personal data in connection with the operation of the rjbet online gambling platform and any associated services (collectively, the "Services").

This Privacy Policy applies to all individuals who register an account with rjbet, visit rjbet.asia, contact rjbet's support team, or otherwise interact with the rjbet platform (each a "Player" or "you").

By creating an rjbet account or by continuing to use the rjbet Services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein, to the extent that such consent is required under applicable law.

rjbet is committed to responsible handling of personal data. All processing activities described in this Privacy Policy are carried out in accordance with rjbet's licensing obligations and applicable data protection law.

rjbet collects personal data in the following categories:

2.1 Registration & Identity Data

• Full legal name, date of birth, nationality and gender;
• Government-issued identification document details (for KYC purposes);
• Registered email address and Malaysian mobile phone number;
• Residential address (including city, state and postcode within Malaysia);
• Username and encrypted password.

2.2 Financial Data

• Payment method details associated with deposits and withdrawals (e.g., Touch 'n Go eWallet account identifier, Maybank2u account name, FPX reference data);
• Transaction history, including deposit amounts, withdrawal requests and balances, denominated in MYR;
• Source of funds documentation provided in response to AML compliance requests.

2.3 Gaming & Behavioural Data

• Game activity logs, including games played, bet amounts, outcomes, session durations and timestamps;
• Sportsbook and poker activity;
• Bonus and promotion usage history;
• Responsible gaming tool usage, including deposit limits, session limits and self-exclusion status.

2.4 Technical & Device Data

• IP address, device type, operating system and browser version;
• Geolocation data (country and region level, derived from IP address);
• Cookie identifiers and session tokens (see Section 6);
• Platform access logs, including login timestamps and device fingerprint data.

2.5 Communications Data

• Support interactions via live chat, WhatsApp and email, including the content of those communications;
• Survey and feedback responses;
• Marketing preference settings and opt-out records.

rjbet processes personal data for the following purposes:

• Account management: to register, verify, maintain and administer your rjbet account, including login authentication and KYC verification;
• Service delivery: to provide access to rjbet's casino, sportsbook, slots and poker games, and to process bets and transactions in MYR;
• Payments: to process deposits and withdrawals via Malaysian payment methods and to maintain accurate financial records;
• Legal and compliance obligations: to fulfil anti-money laundering (AML), counter-terrorism financing (CTF) and responsible gaming obligations under rjbet's licence;
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, unauthorised account access and prohibited conduct;
• Customer support: to respond to and resolve Player queries and complaints submitted via live chat, WhatsApp or email;
• Marketing and promotions: to send promotional offers, bonus notifications and personalised communications to Players who have not opted out — you may withdraw marketing consent at any time via account settings;
• Platform improvement: to analyse aggregated gameplay data and platform usage patterns for product development, bug fixing and service quality monitoring;
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour and to apply responsible gaming tools and interventions where appropriate.

rjbet processes personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to perform the contract between rjbet and the Player (i.e., the rjbet Terms & Conditions) — this includes account management, game delivery and payment processing;
• Legal obligation: processing required to comply with applicable legal obligations, including AML, CTF and responsible gaming requirements under rjbet's operating licence;
• Legitimate interests: processing necessary for rjbet's legitimate interests in fraud prevention, platform security, and service improvement, where those interests are not overridden by the Player's data protection rights;
• Consent: where rjbet relies on consent as the legal basis (principally for marketing communications), such consent is freely given, specific and revocable at any time by updating marketing preferences in account settings.

5.1 rjbet does not sell or rent personal data to third parties for their own independent commercial purposes.

5.2 rjbet may disclose personal data to the following categories of third parties, strictly to the extent necessary for the stated purpose:

• Payment processors and e-wallet operators (including Touch 'n Go, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks and Public Bank) — for processing deposit and withdrawal transactions;
• Game software providers — who receive game activity data necessary to operate certified RNG games and live dealer tables on rjbet's behalf;
• KYC and identity verification service providers — for document verification in connection with rjbet's AML obligations;
• Regulatory and licensing authorities — as required under rjbet's operating licence, including reporting of suspicious transactions;
• Law enforcement and government bodies — where rjbet is required to disclose data by court order, subpoena or applicable law;
• Professional advisers — including lawyers, auditors and insurers, subject to professional confidentiality obligations.

5.3 All third-party service providers who process personal data on rjbet's behalf are required to do so only for the specified purpose and in compliance with applicable data protection obligations.

6.1 rjbet uses cookies and similar tracking technologies on its platform for the following purposes:

• Essential cookies: required for session management, authentication (including rjbet login persistence) and security functions — these cannot be disabled without impairing platform functionality;
• Functional cookies: to remember Player preferences such as language settings and display options;
• Analytical cookies: to collect aggregated data about how Players navigate and use the rjbet platform, used for performance monitoring and product improvement;
• Marketing cookies: to track engagement with rjbet promotional content, subject to Player consent where required.

6.2 Players may manage non-essential cookie preferences via their browser settings. Disabling analytical or functional cookies will not affect access to core rjbet Services, though some personalisation features may be limited.

7.1 rjbet retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations.

7.2 Account data and transaction records are retained for a minimum period following account closure as required under rjbet's licence and AML obligations. Financial records are subject to longer minimum retention periods in accordance with applicable financial regulation.

7.3 Where personal data is no longer required and no legal retention obligation applies, rjbet will securely delete or anonymise the data in accordance with its data disposal procedures.

8.1 rjbet implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and rjbet's servers;
• Encryption at rest for sensitive personal and financial data;
• Role-based access controls limiting data access to authorised personnel only;
• Two-factor authentication available for all rjbet player accounts;
• Regular security audits and penetration testing of the rjbet platform;
• Incident response procedures for detecting, containing and reporting data security incidents.

8.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Players, rjbet will take appropriate steps to notify the affected individuals and, where required, the relevant supervisory authority within the timeframe prescribed by applicable law.

Subject to applicable law, you have the following rights in respect of your personal data held by rjbet:

• Right of access: to request a copy of the personal data rjbet holds about you;
• Right to rectification: to request correction of inaccurate or incomplete personal data;
• Right to restriction: to request that rjbet limits the processing of your personal data in certain circumstances;
• Right to erasure: to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to rjbet's legal retention obligations;
• Right to object: to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: to withdraw any previously given consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact rjbet's support team via live chat or at the email address set out in Section 12. rjbet will respond to all verifiable requests within 30 days.

10.1 rjbet's Services are strictly intended for individuals aged 21 years and older. rjbet does not knowingly collect or process personal data from any individual under the age of 21.

10.2 If rjbet becomes aware that personal data has been collected from a minor, such data will be deleted immediately and the associated account will be closed. Any balance held in an underage account will not be paid out and may be forfeited in accordance with rjbet's Terms & Conditions.

10.3 rjbet employs age verification procedures as part of the KYC process to prevent minors from accessing the platform.

11.1 rjbet reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via the email address associated with their account or via a notice on the rjbet platform, no less than seven (7) days before the revised policy takes effect.

11.2 Continued use of the rjbet platform following notification of changes to this Privacy Policy constitutes acceptance of the revised policy. If you do not agree to any changes, you may close your account by contacting rjbet support.

For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by rjbet, please contact our support team:

• Live Chat: Available 24/7 directly on the rjbet platform;
• WhatsApp: Available via the contact details in your account dashboard;
• Email (plain text — not a clickable link): [email protected]

rjbet's support team operates in English and is available at all hours to assist Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Ipoh, Petaling Jaya, Bangsar and throughout Malaysia.